At Riyasat Farms, we take great care in delivering fresh, natural, and high-quality products. Due to the perishable nature of many of our products, our return and refund policy is designed to ensure fairness while maintaining product integrity.

1. No Return Policy (Perishable Products)

  • Products such as milk, paneer, butter, ghee, vegetables, and honey are perishable in nature.
  • Therefore, we do not accept returns once the product has been delivered and accepted.

2. Eligible Cases for Replacement or Refund

We only consider refund or replacement requests in the following cases:

  • Product received is damaged
  • Product received is spoiled or leaking
  • Incorrect product delivered
  • Missing items from the order

3. Reporting an Issue

To request a refund or replacement:

  • You must notify us within 24 hours of delivery
  • Share:
    • Order details
    • Clear photos/videos of the issue
  • Send details via email: support@riyasatfarms.com

4. Refund Process

  • Once your request is reviewed and approved:
    • Refund will be processed within 5–7 working days
  • Refund will be issued via:
    • Original payment method OR
    • Store credit (if applicable)

5. Replacement Policy

  • In eligible cases, we may offer a replacement product instead of a refund
  • Replacement depends on product availability

6. Non-Eligible Cases

Refunds or replacements will not be provided if:

  • Product is damaged due to improper handling after delivery
  • Delay in reporting (beyond 24 hours)
  • Minor natural variations in:
    • Taste
    • Texture
    • Color (common in organic products)

7. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once the order is dispatched, cancellation is not allowed

8. Important Notes

  • Organic and natural products may vary slightly in appearance — this is normal and not considered a defect
  • We ensure strict quality checks before dispatch

9. Contact Us

For any return or refund-related queries, contact us:

📧 Email: support@riyasatfarms.com
📍 Address: Village Sukatia, P.O. Siyatheri,
Baheri, District Bareilly, Uttar Pradesh, India